9bdd Privacy Policy

9bdd ("we", "us", or "platform") operates a trusted online casino and betting platform for players in Bangladesh. This privacy policy explains what information is collected about you when you use the 9bdd.lat website, how that information is used, who it may be shared with, and what your rights are.

By using 9bdd's services, you consent to your information being processed in the manner described in this privacy policy. If you disagree with any part of this policy, please do not use our platform.

This policy applies only to 9bdd's digital services. We are not responsible for any third-party websites or services.

The following types of information may be collected as needed to register on the 9bdd platform and provide services:

2.1 Personal Identification Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• Residential address
• National ID card or passport number (for identity verification purposes)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Wallet balance information

2.3 Technical Information

• IP address and device information
• Browser type and version
• Login time and location data
• Cookie and session information
• Browsing behavior and page visit information on the site

2.4 Gaming Activity Information

• Betting history and game logs
• Win and loss records
• Bonus and promotion usage information
• Responsible gaming limit information

9bdd collects information in the following ways:

• Information you provide directly: You provide this yourself when filling in registration forms, during the identity verification process, or when contacting the support team.
• Automatically collected information: When you use the 9bdd platform, certain information is collected automatically through cookies, log files, and similar technologies.
• From third parties: Necessary information may be obtained from payment providers and identity verification service providers.

9bdd uses your information only for the legitimate purposes listed below:

4.1 Account Management and Service Delivery

Your information is used to create and manage your 9bdd account, process deposits and withdrawals, keep gaming services active, and apply bonuses and promotions.

4.2 Identity and Age Verification

In accordance with applicable regulations, verifying your identity and age at the time of registration is mandatory. Only those aged 21 or above may use 9bdd's services.

4.3 Security and Fraud Prevention

Your activity information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering. This helps keep your account and funds secure.

4.4 Customer Support

Our 24/7 live chat support team uses your information to resolve your issues and provide effective assistance.

4.5 Responsible Gaming

Your gaming behavior is monitored to identify the risk of excessive gambling and to help set limits. This is done entirely in your interest.

4.6 Service Improvement

Aggregated and anonymized data is analyzed to improve platform performance, add new features, and make the user experience smoother.

9bdd does not sell your personal information or transfer it to others for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary financial information is provided to complete transactions via bKash, Nagad, and Rocket.
• Identity verification services: Necessary information may be shared with authorized identity verification agencies to complete the KYC process.
• Technology service providers: Limited information may be shared with cloud hosting, cybersecurity, and analytics service providers for platform operations. These providers are required to comply with our privacy policy.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a legal authority.
• Business transfers: In the event of a change in 9bdd's business ownership, customer information may be transferred to the new owner. You will be notified in advance in such cases.

Cookies and similar technologies are used on the 9bdd platform. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These are essential for the platform's basic functionality — for maintaining login sessions, security verification, and saving account preferences.

6.2 Functional Cookies

Used to remember your language preferences, display settings, and other personalized experiences.

6.3 Analytics Cookies

Collect anonymous statistics to understand how users interact with 9bdd. This helps improve the quality of the service.

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

9bdd retains your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

• Active accounts: Information is retained for the entire time the account is active and for a set period after it is closed.
• Financial records: Transaction information may be retained for an extended period for audit and legal purposes.
• After account closure: When an account is closed, all information except that which is necessary is deleted within a reasonable time.

To request deletion of your information, email [email protected]. Unless required by law, we will fulfill your request as quickly as possible.

9bdd applies industry-standard security measures to keep your personal information secure:

• SSL encryption: All data transferred between your browser and our servers is encrypted using SSL/TLS technology.
• Secure data storage: Your sensitive information is stored in encrypted databases and regular backups are taken.
• Access controls: Only authorized staff can access necessary information, and all access is logged.
• Regular security audits: Regular security assessments are conducted to ensure fair play and safe operations.
• Two-factor authentication: An option to add an extra layer of security to your account is available.

However, transmitting information over the internet is not completely secure. We strive to ensure the highest level of protection, but no method is 100% secure. In the event of a security breach, we will notify you promptly.

As a 9bdd user, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

9.2 Right to Rectification

You have the right to request correction of any inaccurate information. This can be done through your account settings or via the support team.

9.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.

9.5 Right to Data Portability

You have the right to receive information relating to you in a structured and easily readable format.

To exercise these rights, contact us through the means described in the contact section below.

9bdd strictly prohibits minors from opening accounts and using its services. In accordance with applicable regulations, this platform is for those aged 21 or above only.

Age is verified at the time of registration and additional proof may be requested if needed. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If you are aware that a minor is using 9bdd, please let us know at [email protected].

9bdd provides services using servers and technology infrastructure located in various countries. As a result, your information may be processed or stored outside Bangladesh.

Whenever information is transferred internationally, we ensure that the receiving party provides a level of protection equivalent to this privacy policy. We comply with applicable legal safeguards in this regard.

9bdd reserves the right to update this privacy policy at any time. In the event of any significant change, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notice on the platform if necessary.

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. You are therefore advised to review this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

We will process your request as quickly as possible, usually within business days. Complex matters may take additional time, but we will always keep you updated on progress.

For more related information, you can also visit our Terms and Conditions and Responsible Gaming pages.